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FAQ's

Anchors & Mooring Gear

Q: What size anchor do I need for my boat?
A: Anchor size depends on the length and weight of your boat, as well as where you plan to anchor (river, bay, offshore).

Q: Do you stock different anchor types?
A: Yes. We stock plough, Danforth, grapnel, and sand anchors  and chain markers from trusted brands like Anchoright, Osculati, Lewmar and more — suitable for both recreational and commercial vessels.

Q: How do I choose the right chain and rope combination?
A: Your choice depends on boat length, anchor weight, and anchoring depth. We offer pre-made anchor rope/chain kits and custom lengths. Our team can guide you through the correct rope diameter and chain grade for your vessel.


Ropes, Lines & Fittings

Q: How do I know what rope diameter I need?
A: As a rule, larger boats require thicker rope for strength and durability. We provide sizing guides on all rope products to help you match the correct diameter to your boat’s length and displacement.

Q: Do you stock colour-coded or chain markers?
A: Yes, we offer chain and rope markers from brands like Osculati to make anchoring safer and easier.

Q: Can I buy rope by the metre?
A: Absolutely. Most of our ropes and lines can be cut to length so you only pay for what you need. We also offer bulk pricing on complete rolls.


Safety Equipment

Q: Do your lifejackets meet Australian Standards?
A: Yes. All our PFDs and safety gear meet AS4758 standards and are suitable for use under Australian maritime law.

Q: Do you stock flares, EPIRBs, and other safety equipment?
A: Yes, we carry a full range of AMSA-approved safety equipment for both recreational and commercial vessels.


Compliance & Standards

Q: Are your products AMSA approved?
A: Many of our safety and commercial marine products are AMSA-approved. Look for compliance information on each product page, or ask our team for confirmation.

Q: Can you help me choose equipment that meets survey requirements?
A: Yes. If your vessel is under survey, our team can recommend the correct anchors, PFDs, fire equipment, and other essentials to meet compliance.


Ordering, Shipping & Returns

Q: Do you offer click & collect?
A: Yes, local customers can pick up orders from our store. Choose “Click & Collect” at checkout.

Q: What is your returns policy?
A: We accept returns on unused products in original packaging within 7 days. Please see our shipping and returns page for more information. 


Parts & Support

Q: Do you stock spare parts for winches, windlasses, and fittings?
A: Yes. We carry spare parts from brands like Osculati, Lewmar, and Ronstan, and can special-order items if needed or not in stock.

Q: Can you match fittings or replacement parts to my boat?
A: Yes. Send us photos and measurements, and we’ll help you find compatible parts.

Q: Do you provide advice on care and maintenance?
A: Absolutely. Our team can guide you on rope care, anchor storage, and safety gear maintenance and general cleaning to ensure your boat lasts longer and stays compliant.